![]() So can you pls do me a favor and tell me what I should do in my case? Hello, just read your article and know you are very professional in this field. This is a guy who took 30 days to figure out that his new DVD player didn't work. ![]() He can figure out the Resolution process himself. You should always be polite and professional, but you don't have to wait on him hand and foot. Not refunding on return will give you a Defect which is more expensive to your selling account than the cost of shipping or even of accepting a non-working return. If you get the player back, working or not, refund. ![]() That will stop a scammer since he wants to have both the item and the refund, and he can't have either unless he pays to return his purchase. However, PP demands that the Buyer pay for tracked return shipping. You don't have to tell him how to do that. When he can't, because the deadline has passed, tell him he can go to PP with the Dispute again "to keep the record straight". When you get the player back, working or not, refund. If he honestly has a problem, you may be required to send a Return Shipping Label. This surprises some scammers- but if he doesn't return it, you keep the money. ![]() You can demand a return before refunding, even with a No Returns policy. If the buyer is faking (and if you have a No Returns policy this is not unusual) he may just go away because he doesn't want to be on eBay's radar. Since you are sure the player works fine, tell him to open a Dispute with eBay first "to keep the record straight". While the 30 days from delivery window that eBay allows for Disputes is up, as others have said, the buyer still has 180 days from payment for a Paypal dispute. You can refuse returns but you cannot refuse refunds. ![]()
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